Returns & refunds
Sixty days, including grips you have already fitted and used. There is no way to find out whether a grip suits your hands without putting it on a controller, so we do not penalise you for finding out.
What we accept
Any grip, for any reason, within 60 days of delivery. That explicitly includes grips you have fitted, played with for a month and decided against. Wash them if you like; you do not have to.
The only things we cannot take back are shells that have been cut, painted or otherwise modified, and anything returned after 60 days.
Why sixty days
How a moulded surface feels after six hours is not knowable in fourteen days of light use, and it is not the customer’s fault that it is not. A window short enough to make people gamble is a window that generates bad purchases.
Exchanges
If you want a different colourway rather than your money back, say so in the email and we ship the replacement as soon as the return is scanned into the carrier network — you are not waiting for it to reach us. Every colourway is the same price, so there is nothing to settle.
Refunds
Back to the original payment method within five working days of the return arriving, including the original delivery charge if the whole order goes back. Card refunds usually appear within another two working days; iDEAL and PayPal are typically same-day.
Faults and warranty
Two years against manufacturing faults — splitting, a lifting edge, or a shell that will not stay seated on a clean controller. Email a photo and we ship a replacement without asking for the faulty one back. Note that a grip working loose is usually skin oil rather than a fault; cleaning both surfaces fixes it, and the fitting guide covers it.
Your statutory rights
Nothing above reduces your rights under EU consumer law, including the 14-day right of withdrawal. Our policy is longer and broader than the statutory minimum; where they differ, whichever is better for you applies.